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Arućia
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Refund policy

 

Refund Policy

At Arućia, customer satisfaction is our priority. We strive to ensure your shopping experience with us is seamless. Please review our refund policy below:

Exchange Policy

  • Timeframe: You can exchange your item(s) within 7 days of receiving your order.
  • Condition: Items must be unused, undamaged, and in their original packaging, with tags attached.
  • Procedure: Contact us at arucia.com@gmail.com or via WhatsApp at +92 333 0265557 to initiate an exchange.

Refund Policy

  • We do not offer monetary refunds.
  • Instead, refunds are provided as in-store credit, which can be used for future purchases.

Non-Refundable/Non-Exchangeable Items

  • Custom-made or personalized items.
  • Sale or discounted items.
  • Items that show signs of wear or damage.

Shipping Costs

  • Customers are responsible for return shipping costs.
  • If the exchange is due to a mistake on our part, we will cover the return shipping fees.

Processing Time

Once we receive your returned item(s), please allow 3-5 business days for us to process your exchange or issue your in-store credit.

Contact Us

For any questions or concerns about our refund policy, feel free to reach out to us: